Returns, Refunds & Cancellations

Our promise

If a box arrives damaged in transit, an item is missing, or you've received something different from what you ordered, we will make it right — with a replacement or a refund, your choice.

How to report an issue

Because our products are fresh and perishable, please report any problem within 24 hours of delivery, with a photo of the item and the outer packaging, to the email or phone number below. We're unable to accept claims raised after this window, as freshness cannot be verified.

What we can't accept back

• Products that have been opened, partly consumed, or left unrefrigerated where refrigeration was advised
• Change-of-mind returns — since every order is handmade fresh for you, we're unable to accept returns simply because a flavour wasn't to your taste
• Delays caused by an incorrect or incomplete delivery address supplied at the time of ordering

Cancellations

Orders can be cancelled free of charge any time before they enter production. Once a batch has been started for your order — typically within a few hours of confirmation for standard items, or as soon as production planning begins for festive hampers — we're unable to cancel it, since the ingredients are already committed. If you're unsure whether your order can still be cancelled, contact us and we'll let you know.

Refunds

Approved refunds are processed back to your original payment method, or as store credit if you prefer, within 5–7 business days of approval.